TD Bank - Waterbury, Connecticut

Kristen Quartararo

You go there to do banking at 8:30 because those are the hours they have up on the internet and then they never come to open the door because they now open at 9, even though the internet and large sign on the building says otherwise. Make sure you look at the tiny sign they put on the door. SMH after working all night I can now wait another half hour before I can do my banking and finally get home to go to bed.

Beth Velez

I was trying to make a deposit into a business account, had the last 4 digits of the account and they would not let me deposit even though they have done it multiple times in the past. I found the Branch managers tone with me very condescending especially for something that could have been resolved with ease. I would recommend the TD bank in Watertown.

Cee Sudy

The ATM in the front is always down. It's more likely to be down than working. Fix this as all of the other TDs have closed( Middlebury)

msa msa

Pray to God constantly when you go to the bank for the ATMs to work properly. Because you are going to TD Bank. ATM Cash will most likely not work.

Donald Basil Jr.

COLLEEN, JAIME, MICHELLE ARE ALWAYS VERY PERSONABLE AND PROFESSIONAL WITH ME ON ALL OF MY VISITS AND TRANSACTIONS. IT'S ALWAYS NICE TO SEE THAT THEY ARE ALWAYS SMILING WHILE WORKING. THANK YOU ALL FOR YOUR LEVEL OF PROFESSIONALISM!

Jay Marti

As I was trying to find out when a large check deposit will clear, I was handled with care from everyone EXCEPT the branch manager. I had deposited through an ATM on Monday because the branches are closed due to Covid-19. I have a newborn child and I can’t work right now because my job is closed. This is the only money I have to pay bills and get me through the month. I also have been trying to reach your customer service for two days to no avail.

As I was talking two employees, who were very nice to me and trying to see what they can do, they put me through the branch manager to see if something can be done even a partial deposited would have helped. She was very short with me, rude, and said I had to wait then hangs up on me before I can even get another word in edgewise.

Then I tried to call back to try to catch her again but no one picks up. Is this how TD bank treats all their customers? I’m sure to ask the local news and see how they feel about it.

Katay smith

Sadly the great TD Bank closed in Middlebury so I moved to this branch. What a mistake. Twice I could not get cash out of the ATM. A problem on their end. Then I tried to make a withdrawal via the drive thru. I was told by the teller Jay that I could not withdrawn the amount I wanted. When I asked "why?" His answer was " because it can get stuck in the tube!" This idiotic answer was reported to the Assistant Manager Sherri. Then yesterday I made a deposit through the drive thru and received a deposit receipt back that was illegible because of the need of machine ink. Because of this I asked for another receipt and sent the illegible one back to the teller. The teller returned the SAME receipt to me with the deposit total written in by hand!!! That was it!! I went into the bank and spoke to John, the Mgr. It almost seemed as if he could care less. I left because I did not have time to address this problem further yesterday but will be back to close my accounts and bring my business elsewhere, to a bank that takes banking seriously. The actions of employees are a reflection of the management. If they don't care about training their tellers correctly then I don't care about leaving my business with them. These two instances were the most ridiculous experiences that ever occurred to me with banking. It's unsettling to think that these people are handling my money. Hopefully, the next bank will do better.

Patrick Dempsey

Most days, I come out of my way to come to this branch becuase I like it so much. All the tellers are very friendly and very quick But one day I left with a bad taste in my mouth about how when of the tellers treated me and was convinced on closing out my accounts. Upon hearing this Danielle, the branch manager, reached out to me by the next day. After discussing what happened she was extremely helping, outgoing and helped me fix my problem right away . I couldn’t have asked for better service and a reminder on why I chose TD bank in the first place. She told me how important it was to maintain a great staff and I believe that with Danielle there, they will continue to be a trademark of what TD bank represents.